Norwegian Air

 

Norwegian Air is a low-fare airline company. The following designs show a mock-up customer journey concept to improve their services. 

The customer journey focuses on the complete journey of the user. So this journey starts even before the user buys this tickets and doesn’t end when the flight has landed. It’s in the small things such as remembering search queries for locations, to make future answers as detailed as possible.

 

 

 

 

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